Guest Relations Officer

• Reports directly to and communicates with the Front Office Manager on all pertinent matters affecting guest service and hotel operations.
• Cooperates, coordinates and communicates with other hotel departments as required.
• Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel.
• Responds to guest needs and resolves related problems.
• Supports and assists Front Office personnel and all departments at peak periods.
• Ensures VIPs and priority club guests receive special attention.
• Assists Guest Relations in greeting, rooming, and sending off VIP guests.
• Keep nice uniform, hygiene, and appearance.
• Promotes inter-hotel sales and in-house facilities.
• Fully conversant with all hotel emergency procedures.

Job Requirements

• College Degree
• Proficient in the use of Microsoft Office and Front Office System
• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
• Problem solving and organizational abilities

Shenzhen is a coastal city in South China, neighboring Hong Kong and Macao. The core engine of the development of the Guangdong-Hong Kong-Macao Greater Bay Area, Shenzhen is a modern, international and innovative metropolis full of charm, vitality, impetus and innovation. Shenzhen has been a national economic center, a science and technology innovation center, a regional financial center and a commercial and logistics center of China. Shenzhen, born in the country’s epic reform and opening-up drive and prospering for its innovation, has created a wonder of the world’s industrialization, urbanization and modernization.

Over the past 41 years, constructors of the special economic zone have gathered in Shenzhen from around the country. Shenzhen has quickly emerged as a modern international mega city with full functionality that manages a population of more than 20 million at an average age of 33. Shenzhen, a national designated international comprehensive transportation hub, is home to a world-class container port, the largest land port in Asia and the country’s fifth largest airport. Shenzhen is one of the safest, most stable and fairest cities with best legal environment in China. It has won numerous awards and recognitions, including the National Civilized City, the Nations in Bloom, a member of the Creative Cities Network of UNESCO and UNESCO City of Design. Shenzhen is an open and inclusive city that honors rule of law and good ethics. It is a livable city with abundant job opportunities and rich tourism resources. Shenzhen has been an important window of China’s reform and opening up. It has accelerated the opening and development of Qianhai Shenzhen-Hong Kong Modern Services Cooperation Zone and the Qianhai & Shekou free trade area, as well as the construction of the Shenzhen-Hong Kong Cooperation Zone for Technology and Innovation in Lok Ma Chau and the GuangdongHong Kong-Macao Greater Bay Area. It has established friendship relations with 88 provinces and cities in 56 countries around the globe.

A pioneering city in China’s reform and opening up, Shenzhen has taken the lead in carrying out market-oriented reforms of the economic system. The city has taken the first steps in more than 1,000 different fields in the country, from building the first export-oriented economic development zone in China to holding the country’s first land auction, from taking the lead in “bringing in” to “going global,” from economic reform to the further and comprehensive reform in economic, political, cultural, social, ecological civilization and Party building systems. It has made continuous efforts to create a world-class business environment. Shenzhen is one of the cities with China’s best business environment that has greatly stimulated the market vitality. Shenzhen is home to a large number of local enterprises with global competitiveness such as Huawei, Ping An, China Merchants Bank and DJI and is ranked first in the country in terms of the number of commercial entities and entrepreneurship density.